Are Facebook and Travel a Good Match?
I’ve worked in the travel industry for nearly a decade and a lot has changed. That includes the growing buzz around mobile and social – specifically Facebook. Consumers use it and use it intensely (over 20 minutes per session). So, naturally, businesses are trying to harness that attention to drive interest and bookings. Facebook recently announced major but controversial changes aimed at increasing stickiness to maximize ad revenues. Effects of
Is Cruise Set to Ride the Mobile Wave?
With Apple 4s sales off to a strong start in the wake of the Steve Jobs era, use of mobile will only grow. The travel industry, like every other, needs to understand how mobile use can best drive interest and purchases. Within travel the cruise segment has arguably had the least success in leveraging the internet; maybe it can leapfrog other segments into mobile. To inform that potential and in
A Talk With Drew Patterson, CEO, Jetsetter
“Marketing is about connecting with consumers, building insights about their needs and finding ways to serve them.” – Drew Patterson, CEO, Jetsetter Jetsetter is a community of travelers that provides members with insider access, expert knowledge and exclusive deals on the world’s greatest vacations. Drew Patterson, CEO of Jetsetter shares his philosophy in building strong customer relationships. As a BIG fan of Jetsetter and member myself – I think
Battle for the Hourlies: Hertz Seeking ZipCar Customers
In late 2008, Hertz entered the hourly car rental market with a service called Connect by Hertz. Recently Hertz re-branded the service as “Hertz on Demand,” eliminated membership fees, cut hourly rates, and expanded the types of vehicles available through the service. All of these changes are aimed squarely at zipcar. For example, zipcar charges a $60 annual fee to take advantage of their service. Why rebrand and cut fees?
Google & Zagat: Batman & Robin
Google just announced it is acquiring Zagat Survey (Zagat), a historic and significant player in the restaurant review space. The purchase is another component of Google’s growing travel-related arsenal and also supports its focus-local efforts. Zagat notes that its “commitment to accuracy and fairness” is consistent with Google’s and that together Zagat and Google will make a “dynamic duo.” Compete reviewed recent results for zagat.com with context to inform what
FAA Airline Tax Holiday
One result of the recent government budget crisis was that the FAA temporarily lost its authority to collect certain taxes from the airlines, including a 7.5% federal excise tax on domestic travel. The result was a temporary and partial airline tax holiday. Airlines could have passed the benefits on to consumers as lower fares. Most did not and instead kept fares flat (raising prices to offset the missing taxes), pocketing
Destination France: 2011 Recovery from 2010 Volcanic Eruptions and Pension Reform Strikes
I’m starting my last couple of weeks here in Nice, France and I’ve been thinking about the booming tourism industry for Americans here in Europe, particularly in the south of France. 2010 was undoubtedly a difficult year for the travel industry in Europe. The volcanic eruptions from Iceland’s Eyjafjallajökull last April put a damper on the travel plans of many when strong winds pushed ash clouds from the eruption toward Europe
Forget the Bahamas, I’m Going to Space
Unless you’ve been living under a (moon)rock, then you are well aware that Friday, July 8th marked the last launch of NASA’s space shuttle Atlantis. After 30 years of space exploration and discovery, Atlantis is making its final mission STS-135 to the recently completed International Space Station. This moment in history is a heavy weight to bear for many Americans. We have invested not only a large amount of resources
Are We About to Witness an Evolution in Online Mapping?
Over the years, various online services have dramatically impacted the travel industry, simplifying far more than just the booking process. The ease of online travel agency sites and the proliferation of travel deal sites have helped ameliorate the hassles associated with researching and booking travel online. But online mapping websites have historically been the tool of choice for travel details, such as researching the location of a restaurant or attraction,
Rebels with a Cause
Motorcycles are commonly associated with rebellion. But instead of standing up to “The Man,” our data suggest that this year, consumers may be rebelling against “The Pump.” The national average price for gas has increased by nearly a dollar since the beginning of 2011 and reached the second-highest price ever in April. At the same time, searches involving “motorcycles” and visits to their manufacturers’ sites have risen dramatically. The rebels
Weather or Not
Although spring is upon us, many still remember this past winter, which for many parts of the country was among the worst on record. And anyone traveling during those storms is all too familiar with the blizzard of delays, cancellations, and related lost business. Winter: Web Wins Compete leveraged its ability to survey the digital general population by asking consumers about how they see last winter’s weather impacting future travel