Online Food Fight: Scripps vs. Cablevision
Written by Jen Russell (e-mail) -- January 26th, 2010 |
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So, BC, or Before Compete, I worked for a large Media company in their Distribution Group. Therefore, I was not overly surprised when I received a News alert on New Year’s Day telling me “Scripps Networks Pulls Channels from Cablevision Systems.”
Surely, however, the 3+ million New York, New Jersey and Connecticut Cablevision subscribers were much more surprised when they tried to turn on the popular Scripps Networks—Food Network and HGTV—New Year’s Day to a message telling them the content was no longer available. What is particularly interesting to me is the way both Cablevision and Scripps took to the web to garner support from their customer base as we’ll see below. To reference an old saying, “Customers just want their…Food Network and HGTV…back.”
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