Comments on: Rue La La & Gilt: Secret’s Out, Traffic’s Up http://blog.compete.com/2009/01/12/ruelala-gilt/ web insights powered by over 2 million U.S. online consumers Fri, 19 Mar 2010 20:02:33 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: Georgie http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1366288 Georgie Wed, 17 Mar 2010 16:29:42 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1366288 Check out the latest entrant into the invitation only private sale arena, www.ivorytrunk.com, featuring significant savings on the finest luxury brands such as Fendi, Chloe, and Cartier to name a few. Check out the latest entrant into the invitation only private sale arena, http://www.ivorytrunk.com, featuring significant savings on the finest luxury brands such as Fendi, Chloe, and Cartier to name a few.

]]> By: Lisa http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1355611 Lisa Sun, 28 Feb 2010 16:51:21 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1355611 We hear from our customers DAILY that they have such terrible customer service experiences with some of the online shopping sites... we are a creative group of designers who offer a weekly discount deal, but none of the craziness or mass member issues - just gorgeous work, new designers every month, fun giveaways and promotions. Join us on Facebook or Twitter and come see what everyone is enjoying on Hazel & Harlow. Use discount code HHFRIEND for 25% off any purchase! We hear from our customers DAILY that they have such terrible customer service experiences with some of the online shopping sites… we are a creative group of designers who offer a weekly discount deal, but none of the craziness or mass member issues – just gorgeous work, new designers every month, fun giveaways and promotions. Join us on Facebook or Twitter and come see what everyone is enjoying on Hazel & Harlow.

Use discount code HHFRIEND for 25% off any purchase!

]]> By: Office 2007 Professional http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1354739 Office 2007 Professional Sat, 27 Feb 2010 02:19:41 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1354739 i love the article very much i love the article very much

]]> By: lpenka http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1347856 lpenka Mon, 15 Feb 2010 23:21:03 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1347856 http://www.modnique.com/invite/lpenka@gmail.com site like ruelala.com http://www.modnique.com/invite/lpenka@gmail.com site like ruelala.com

]]> By: shoppingaddict http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1334111 shoppingaddict Sun, 17 Jan 2010 17:50:44 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1334111 - I HATE Ruelala - I have had nothing but problems with them, and it's always the same bs response each time. A friend of mine bought boots that she thought came in half sizes (because that's what RLL was selling), but they were huge on her, and when she saw the same pair at Nordstrom, the saleswoman said that brand doesn't come in 1/2 sizes!!!!! The major problems with me didn't start until after Smarbargains bought them, but regardless I have some merchandise credit with them, and once it's used up, it's used up. - I've never had a problem with Hautelook. Their website and communication has improved 100% since last year. - Same thing with Gilt, but I have noticed that they'll put a final sale on some jeans, and then a few weeks later those same jeans will be on a regular sale, therefore returnable - and cheaper! I don't like that at all, but they do respond quickly and it's obvious their customer service reps speak correct English. - Zabachic is a FRAUD and a SCAM, and if you try any of the phone numbers on the site, you will be calling phone sex lines. Oh that's right, they took their site down. BIG surprise. - Redtagcrazy is a scam as well. Early last year they had great products and great customer service, and staff who understood women's sizing. Now they have products with a bunch of size discrepancies (seconds, perhaps?), reps who call customers stupid if they comment on their live board about a product they don't like, and the owner of the site has taken a liking to not only banning long time customers after they took issue with certain thing, but he's gotten really adept at banning IP addresses as well. On top of that, they claim they were the first ODAT site, but if you look at Whiskeymilitia.com, you'll notice a unique resemblance, and they came before RTC. - LOVE Ideeli! Never had a problem with them. -Editorscloset is good too, but you gotta get in early or you'll lose the sale. -Beyondtherack is ok. It's out of Canada, and they just instituted a return label, so that's nice, but their prices are WAY too high for my taste. - Row9 is really good, and you'll get a $50 referral credit if a friend buys from them! No one can say that. - gomattagirls is pretty good, and even though the quality is Tulle-like, they have decent prices and decent customer service. - I HATE Ruelala – I have had nothing but problems with them, and it’s always the same bs response each time. A friend of mine bought boots that she thought came in half sizes (because that’s what RLL was selling), but they were huge on her, and when she saw the same pair at Nordstrom, the saleswoman said that brand doesn’t come in 1/2 sizes!!!!! The major problems with me didn’t start until after Smarbargains bought them, but regardless I have some merchandise credit with them, and once it’s used up, it’s used up.

- I’ve never had a problem with Hautelook. Their website and communication has improved 100% since last year.

- Same thing with Gilt, but I have noticed that they’ll put a final sale on some jeans, and then a few weeks later those same jeans will be on a regular sale, therefore returnable – and cheaper! I don’t like that at all, but they do respond quickly and it’s obvious their customer service reps speak correct English.

- Zabachic is a FRAUD and a SCAM, and if you try any of the phone numbers on the site, you will be calling phone sex lines. Oh that’s right, they took their site down. BIG surprise.

- Redtagcrazy is a scam as well. Early last year they had great products and great customer service, and staff who understood women’s sizing. Now they have products with a bunch of size discrepancies (seconds, perhaps?), reps who call customers stupid if they comment on their live board about a product they don’t like, and the owner of the site has taken a liking to not only banning long time customers after they took issue with certain thing, but he’s gotten really adept at banning IP addresses as well. On top of that, they claim they were the first ODAT site, but if you look at Whiskeymilitia.com, you’ll notice a unique resemblance, and they came before RTC.

- LOVE Ideeli! Never had a problem with them.

-Editorscloset is good too, but you gotta get in early or you’ll lose the sale.

-Beyondtherack is ok. It’s out of Canada, and they just instituted a return label, so that’s nice, but their prices are WAY too high for my taste.

- Row9 is really good, and you’ll get a $50 referral credit if a friend buys from them! No one can say that.

- gomattagirls is pretty good, and even though the quality is Tulle-like, they have decent prices and decent customer service.

]]> By: merdivenci http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1320575 merdivenci Sun, 13 Dec 2009 14:50:38 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1320575 merdivenciler STAIR Treppen Merdiven 101 ATILIM Merdiven sistemleri merdivenciler STAIR Treppen Merdiven 101 ATILIM Merdiven sistemleri

]]> By: STAIR http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1319637 STAIR Sat, 12 Dec 2009 19:32:11 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1319637 hi, blog vey nice stair and trappen101 merdivenler ahsap merdiven hi, blog vey nice stair and trappen101 merdivenler ahsap merdiven

]]> By: merdiven-fiyatlari http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1319120 merdiven-fiyatlari Sat, 12 Dec 2009 11:05:09 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1319120 hello webm. ver nice blog page. 101 merdiven fiyatları ve merdiven modelleri hello webm. ver nice blog page. 101 merdiven fiyatları ve merdiven modelleri

]]> By: Jennifer http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1313653 Jennifer Thu, 03 Dec 2009 16:06:27 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1313653 A really cool site that I've had excellent service from and really great luck with is ideeli. I haven't had any problems with ruelala but I also haven't tried to contact their customer service. Ideeli is very upfront with what items may or may not be exchanged and if there are any wait periods that may be experienced if you purchase a product. In fact, they let you know BEFORE you purchase, if a specific item could have a long shipping time. I've been very pleased with them! Here is the invite. Happy shopping! www.ideeli.com/invite/jmestrem A really cool site that I’ve had excellent service from and really great luck with is ideeli. I haven’t had any problems with ruelala but I also haven’t tried to contact their customer service. Ideeli is very upfront with what items may or may not be exchanged and if there are any wait periods that may be experienced if you purchase a product. In fact, they let you know BEFORE you purchase, if a specific item could have a long shipping time. I’ve been very pleased with them!

Here is the invite. Happy shopping!

http://www.ideeli.com/invite/jmestrem

]]> By: Amanda http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1304247 Amanda Tue, 17 Nov 2009 21:20:26 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1304247 Be warned...More and more I am beginning to agree Rue La La's customer service is falling apart. When I first became a member I loved that I could confidently purchase an item, try it on in the comfort of my own home and return it if I needed to for a full refund (minus s/h). Seemed so simple. *NOTE! Rue La La is a subdivision of Smartbargains.com This may help explain their purchasing power and the occasional "home" boutique. When they changed their policy from "refunds" to "store credit" I understood. It was unfortunate, but understandable. My customer service nightmare started when I purchased a set of Henckels knives on August 27th, 2009. See below. Order Summary: 1. On 08/27/09 I placed an order for one Henckels Twin Pro S 18pc Cutlery set. 2. On 09/10/09 I emailed RLL to inquire why the item had not yet shipped. 3. On 09/14/09 I received an email from RLL confirming the item would ship via UPS. 4. On 09/21/09 the shipment arrived; After inspecting each knife in the set I called Rue La La that same day to report that the 8” Chef’s knife was indeed “used”. Scratches, dents and FOOD particles appeared on the handle. I was told that Henckels was a vendor who could supply a replacement knife. 5. On 10/01/09 I received an email asking me to contact customer service so that the single knife could be replaced. When I called, the woman told me instead of a single knife I would be receiving a whole new set. I was told delivery could take up to two weeks. 6. On 11/4/09 (ONE FULL month later) I received an apologetic email. They would continue to research why the set was not sent and I would be contacted shortly...and for my patience, a $25 credit. As of today, 11/16/09 I have not received a replacement set, a follow up email/phone call NOR a $25 credit. Unfortunate, but it sounds like this is becoming the norm for other customers. Be warned…More and more I am beginning to agree Rue La La’s customer service is falling apart. When I first became a member I loved that I could confidently purchase an item, try it on in the comfort of my own home and return it if I needed to for a full refund (minus s/h). Seemed so simple.

*NOTE! Rue La La is a subdivision of Smartbargains.com This may help explain their purchasing power and the occasional “home” boutique.

When they changed their policy from “refunds” to “store credit” I understood. It was unfortunate, but understandable.

My customer service nightmare started when I purchased a set of Henckels knives on August 27th, 2009. See below.

Order Summary:
1. On 08/27/09 I placed an order for one Henckels Twin Pro S 18pc Cutlery set.
2. On 09/10/09 I emailed RLL to inquire why the item had not yet shipped.
3. On 09/14/09 I received an email from RLL confirming the item would ship via UPS.
4. On 09/21/09 the shipment arrived;

After inspecting each knife in the set I called Rue La La that same day to report that the 8” Chef’s knife was indeed “used”. Scratches, dents and FOOD particles appeared on the handle. I was told that Henckels was a vendor who could supply a replacement knife.

5. On 10/01/09 I received an email asking me to contact customer service so that the single knife could be replaced. When I called, the woman told me instead of a single knife I would be receiving a whole new set. I was told delivery could take up to two weeks.

6. On 11/4/09 (ONE FULL month later) I received an apologetic email. They would continue to research why the set was not sent and I would be contacted shortly…and for my patience, a $25 credit.

As of today, 11/16/09 I have not received a replacement set, a follow up email/phone call NOR a $25 credit.

Unfortunate, but it sounds like this is becoming the norm for other customers.

]]> By: Linda http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1303172 Linda Mon, 16 Nov 2009 16:55:14 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1303172 I have had a terrible experience with Hautelook. Their customer service is a nightmare. I ordered a dress on there only to be informed a week later it was out of stock. The people i spoke to were un apologetic and rude. they have some good sales but not worth the headache. I had to cancel my membership. I have had a terrible experience with Hautelook. Their customer service is a nightmare. I ordered a dress on there only to be informed a week later it was out of stock. The people i spoke to were un apologetic and rude. they have some good sales but not worth the headache. I had to cancel my membership.

]]> By: steven http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1297189 steven Tue, 10 Nov 2009 20:17:19 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1297189 i discovered a new website called ZabaChic, they have the best brands and the customer service is great. www.zabachic.com i discovered a new website called ZabaChic, they have the best brands and the customer service is great.
http://www.zabachic.com

]]> By: Smiley http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1296285 Smiley Mon, 09 Nov 2009 14:25:19 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1296285 I had a nightmare of a return with RueLaLa also!! I returned an item and never saw the credit on my account -- it was a $249 item!! I kept being told it was a computer glitch... an IT error... they gave me a $10 credit for my troubles and someone would call me back. Nobody ever called me back. I repeatedly called them and they kept saying the same thing -- computer glitch, someone will get back with you. I then went to dispute it with AmEx. The first dispute I opened with AmEx was denied after RueLaLa sent them copies of their internal screenshots showing I was credited. I re-opened the dispute and then sent in copies of all of my screenshots of my account as well as my receipt from UPS for the return package. After 7 more weeks, I received a call from AmEx. They asked me some questions and said they would call me right back. They called RueLaLa and the agent there was unwilling to participate in a 3 way call with me. They told the AmEx agent that they did credit me back and the AmEx agent challenged her and the RueLala woman got all rude on the AmEx agent. The AmEx agent said that if she was unwilling to work with them on it that something would be done. The RueLaLa agent said "so what?!". AmEx agent called me back and said I would be credited back to my AmEx. I asked what happened and she told me all of the above. RueLaLa may offer great prices on their items which are mostly discontinued by manufacturers, but they have terrible customer service! I had a nightmare of a return with RueLaLa also!! I returned an item and never saw the credit on my account — it was a $249 item!! I kept being told it was a computer glitch… an IT error… they gave me a $10 credit for my troubles and someone would call me back. Nobody ever called me back. I repeatedly called them and they kept saying the same thing — computer glitch, someone will get back with you. I then went to dispute it with AmEx. The first dispute I opened with AmEx was denied after RueLaLa sent them copies of their internal screenshots showing I was credited. I re-opened the dispute and then sent in copies of all of my screenshots of my account as well as my receipt from UPS for the return package. After 7 more weeks, I received a call from AmEx. They asked me some questions and said they would call me right back. They called RueLaLa and the agent there was unwilling to participate in a 3 way call with me. They told the AmEx agent that they did credit me back and the AmEx agent challenged her and the RueLala woman got all rude on the AmEx agent. The AmEx agent said that if she was unwilling to work with them on it that something would be done. The RueLaLa agent said “so what?!”. AmEx agent called me back and said I would be credited back to my AmEx. I asked what happened and she told me all of the above.

RueLaLa may offer great prices on their items which are mostly discontinued by manufacturers, but they have terrible customer service!

]]> By: Bomi http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1295448 Bomi Sat, 07 Nov 2009 06:26:54 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1295448 if you need a invite to gilt use this website www.gilt.com/invite/bomilee or email bomi.lee@tcu.edu if you need a invite to gilt use this website

http://www.gilt.com/invite/bomilee

or email bomi.lee@tcu.edu

]]> By: Rue La La http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1274464 Rue La La Mon, 05 Oct 2009 05:39:31 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1274464 Hello friends. Anyone who joins through the link below before October 10 will receive a $10 credit. No purchase required. http://www.ruelala.com/invite/nonmember Hello friends. Anyone who joins through the link below before October 10 will receive a $10 credit. No purchase required.

http://www.ruelala.com/invite/nonmember

]]> By: Taryn http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1265209 Taryn Fri, 18 Sep 2009 23:35:25 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1265209 Hey if you want to join: The Top Secret Ruelala Ideeli Hautelook or Gilt: Use the referral email address " purpledinosbomb@yahoo.com " ! Ruelala http://www.ruelala.com/invite/taryn Hey if you want to join:
The Top Secret
Ruelala
Ideeli
Hautelook
or Gilt:

Use the referral email address ” purpledinosbomb@yahoo.com ” !

Ruelala
http://www.ruelala.com/invite/taryn

]]> By: Taryn http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1265207 Taryn Fri, 18 Sep 2009 23:31:29 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1265207 Sign up to Ruelala HERE!! http://www.ruelala.com/invite/taryn Gilt; use the email adress " purpledinosbomb@yahoo.com " as your referral!!! Sign up to Ruelala HERE!!
http://www.ruelala.com/invite/taryn
Gilt; use the email adress ” purpledinosbomb@yahoo.com ” as your referral!!!

]]> By: joan http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1264003 joan Thu, 17 Sep 2009 03:18:24 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1264003 Has anyone discovered that the Gilt's merchandise is fraudulent? In other words, copies of the designer merchandise and not as represented. If so, what did you do and what were results. Has anyone discovered that the Gilt’s merchandise is fraudulent? In other words, copies of the designer merchandise and not as represented. If so, what did you do and what were results.

]]> By: merdiven http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1250600 merdiven Sun, 30 Aug 2009 12:35:15 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1250600 Hi, We have been manufacturing stair. 101 merdivenci 101 Hi, We have been manufacturing stair. 101 merdivenci 101

]]> By: bassan loadcell http://blog.compete.com/2009/01/12/ruelala-gilt/comment-page-1/#comment-1246550 bassan loadcell Wed, 26 Aug 2009 13:00:12 +0000 http://blog.compete.com/2009/01/12/ruelala-gilt/#comment-1246550 hi, my name is basan.com.tr BASSAN loadcell.your wonderful blog, 88 blog. tnx. Msj number . 88 hi, my name is basan.com.tr BASSAN loadcell.your wonderful blog, 88 blog. tnx. Msj number . 88

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