Google Checkout Struggling to Compete with PayPal
Written by Matt Pace (contact - e-mail) -- April 24th, 2007 |
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Historians may well view 2006 as the year Google finally “jumped the shark” with the introduction of Google Checkout, its online payment processing service. “Checkout” is one of Google’s latest attempts to diversify itself beyond its core search business. Unfortunately, like other internally developed services Google has launched recently, Checkout has failed to take the world by storm and captured just 1% market share in March.

Google has aggressively tried to buy its way into the market dominated by eBay’s PayPal service since launching last summer. Google recently reported spending nearly $60 million at the end of last year to promote Checkout, mostly in the form of coupons offered to consumers to give it a spin. In addition, Google cracked open its war chest a bit further to attract retailers by waving all processing fees through the end of 2007.
Google now includes a Checkout icon next to partners’ sponsored search listings which are not-so-subtly intended to influence which ads consumers click on. While a few name brand retailers have signed on, most of those teaming with Checkout have been small retailers that are largely dependent on search traffic.
For all its marketing muscle, Google has yet to make a compelling case to consumers as to why Checkout is even needed. Rival PayPal rocketed to success a decade ago by solving the problem of transferring money securely and conveniently between parties online, particularly on eBay. Checkout, on the other hand, seems more like a solution in desperate search of a problem. Google’s Checkout pitch, namely a service to help consumers shop with confidence and avoid receiving commercial spam seems oh so 1996.
Without a strong consumer valuation proposition, Checkout has been unable to make any headway against PayPal. The chart below shows Compete’s estimate of the number of monthly U.S. based transactions processed through Checkout, and its respective market share versus PayPal.

What did the $60 million buy Google? Not much. While Checkout processed nearly a million transactions and grabbed 4% market share in December, the coupons did not buy loyalty. Transactions have since settled near 250,000 a month, holding Checkout’s market share to just north of its pre holiday level. Viewed differently, in March, PayPal processed 68 transactions for every transaction processed by Google Checkout.
In addition, with few exceptions, consumers at Checkout’s largest retail partners are opting not to use Checkout now that the coupons have been scaled back. The table below shows the steady erosion in Checkout’s share of the total online transactions processed on these sites. On average, Google’s share of transactions across these sites had fallen to roughly 8% in March, down from 19% during the holidays.

Yahoo’s me too announcement last week that it is partnering with eBay to offer a PayPal Express checkout system to its partners is clearly a defensive move designed to stem the loss of ad dollars to Google. Yahoo and eBay shouldn’t lose much sleep yet. Google has its work cut out for it, and will likely need to crank open the coupon spigot even wider this year if is intends to gain much more than a toehold in this market.
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May 9th, 2007 at 12:45 am
Hmmm — I don’t understand the internet crowds fascination with PayPal and Google Checkout. At the end of the day they are simply wrappers for Visa and MasterCard - you know — the successful payment players. The day either one is a threat to the TRILLIONS that go through those systems, I’m sure both will be cut off a the knees.
I would keep my eyes on the innovative payments players: secure-ebill, PaidByCash, and Tempo payments. These compnies can shake up the payments landscape. (Plus it makes for a more interesting discussion — really, Google’s getting a bit long in the tooth).
July 19th, 2007 at 2:52 pm
I am so grateful to see there is finally a real alternative to PayPal. I have not been a PayPal fan & find PayPal to be only viable for small ticket items, subscriptions or ebay transactions. It is too hard to get your money out of PayPal - who wants a monthly limit to the amount of money you can withdraw or be forced to use a debit card to buy other stuff??? Who wants the hassle of slowly withdrawing your money?
I love the incentives for AdWords users! I have been using AdWords to effectively grow my business over the past few years. Now Google is rewarding me for services I already use… it is a win win. I continue to grow my business & get to process my orders through Google Checkout. It appears I may have to FIRE my merchant account provider now due to the fees they charge. This is a HUGE savings annually.
I have begun to use Google Checkout for my mid-ticket items & it seems flawless thus far!
Thank you Google!
September 25th, 2007 at 7:29 pm
While we say that Google is struggleing to hold up against PayPal, its important to understand that they are fairly new in this field, and PayPal has been around for years and has dominated the market so far.
What would be interesting to see is what is the number of registered users Google Checkout has? What is the transaction volume? $ volume? etc. I think, Google Checkout is a welcome player in the market and is here to stay.
Do you have any latest data after April? Esp. given that they have expanded to many new online merchants in recent months.
April 23rd, 2008 at 5:13 pm
Interesting Google Checkout penetration chart. Do you have an updated version with more recent data? Have the trends changed much in the past 12 months?
October 28th, 2008 at 6:21 pm
How is this measured? Have the trends changed much?
May 2nd, 2009 at 4:59 am
Google checkout is the future - Its 2009 fewer people want to accept paypal than ever before
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